Speaker Profile: Alan Clay

Alan Clay, Head of Strategy for Customer Data Solutions at LexisNexis Risk Solutions, is a specialist in the use of data to drive better outcomes for consumers. Since joining Lexis Nexis in February 2021 his main focus has been on working with TPAs and pension schemes to ensure their data is “fit for purpose” on an enduring basis. Data maintenance is not a “one and done” process, and through the of use 3rd party data challenges presented by legacy data can largely be overcome. It is also important to recognise the roles and limitations of 1st party and 3rd party data in creating the optimal data ecosystem. Maintaining accurate member data will lead to improved outcomes for people in their retirement which will benefit have benefits both to the person and the wider economy. As we edge towards the Pensions Dashboard maintaining data accuracy is clearly going to play a significant role in Pension Finder requests, but it is also going to be vital in combatting fraud. It is through the use of physical data about members and how they use their devices that in combination can be used to spot unusual behaviours and therefore help to reduce losses fraud losses. Prior to his role at Lexis Nexis Alan has experience of implementing systems across the full data lifecycle - from accurate data capture and verification at the point of registration / authentication, through combining sources across different systems to create a single customer view, and finally to tracing customers with whom organisations have lost touch. In his 25-year tenure in the data world Alan has delivered solutions in Utilities, Telcos, Financial Services and Retail.