Being a victim can be isolating. Victims have said that isolation, and a sense of shame, stopped them seeking help or reporting a crime.

This should never be the case. Our corporate strategy is clear that pension savers are at the heart of everything we do.

We will help enhance the quality of savers’ retirement outcomes, protect the pots they have built and support them when things go wrong.

The new Victims’ Code, which came into force on 1 April, focuses on victims’ rights and sets minimum standards organisations involved in prosecuting crimes, such as TPR, must meet.

Victims can expect to be treated in a respectful, sensitive, and professional way.

If someone believes they’ve suffered a loss through a pension-related crime, they should call our whistleblowing line 0345 600 7060 or email wb@tpr.gov.uk.

For legal reasons, we may not always be able to give feedback on an assessment or investigation’s outcome to avoid jeopardising a potential prosecution.

But, if a case goes to court, and a victim is asked to give evidence, TPR will support them, explaining:
· the investigation and prosecution process
· how it may affect them
· what to expect from us

We will give as much notice of dates as reasonably possible to allow for preparation. Giving evidence can be stressful and for vulnerable witnesses we can take measures so they can give their best evidence.

Find out more about the support we offer if the worst happens on TPR’s website.

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