The Pensions Ombudsman has an exciting opportunity for a Jurisdiction Adjudicator to join our team based in Canary Wharf (with substantial homeworking). You will be working on a full or part time, permanent basis and in return, you will receive a competitive salary of £31,643 per annum.

Who are we?

When someone has tried to resolve a problem with their pension and isn’t satisfied with the outcome, that’s where we can step in and help.

As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding and enforceable in court.

Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.

About the role of our Jurisdiction Adjudicator:

The Jurisdiction Assessment Team (JAT) is a specialist team within the Enquiries and Assessment function of TPO. You will be responsible for assessing the most complex pension complaints to ensure they are within the Ombudsman’s jurisdiction to investigate. Working with JAT colleagues, and others throughout TPO, you will be responsible for reaching the right decision first time.

Our work is crucial in identifying issues that would prevent an Ombudsman from determining a complaint and ensuring that any remedy we direct in a legally binding decision is enforceable through the Courts.

Responsibilities of our Jurisdiction Adjudicator:

Manage a portfolio of jurisdiction cases and specific jurisdiction tasks created by our Case Assessment Team.

Be able to work on a wide variety of jurisdiction points that arise and make a decision as to whether a complaint can be investigated by the Ombudsman.

Identify key issues and identify key information needed quickly in order to progress cases.

Ensure casework management system is updated at all times with all relevant tasks completed.

Drafting guidance notes on specific jurisdiction matters for Jurisdiction Assessment and Case Assessment Team.

Mentor and assist in training more junior members of staff within the team or other teams within TPO.

Ensure TPO’s processes and procedures are adhered to and deliver work in line with TPO’s requirements.

Experience we’re looking for in our Jurisdiction Adjudicator:

Complaint handling within a regulatory, ombudsman or pensions setting, OR working within the pensions industry to a level sufficient to demonstrate in-depth knowledge of occupational or personal pension schemes.

Analysing large amounts of information and identifying key issues to be addressed.

Delivering timely, concise, evidence-based decisions that stand up to scrutiny and challenge.

Independently managing a varied caseload within a set quality and time framework.

Demonstrating resilience in having difficult conversations with service users about their complaints and personal circumstances.

Working collaboratively with colleagues to promote best practice and consistency of decision-making.

We offer a range of benefits, including a defined pension scheme, 27.5 days of annual leave and flexible working.

All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.

TPO is a Disability Confident accredited employer.

If you feel that you have the skills and experience required to become our Jurisdiction Adjudicator, please click ‘apply’ today. We would love to hear from you!