The Pensions Ombudsman has an opportunity for a Technical Pensions Specialist to join our team based in Canary Wharf (with up to 80% homeworking after induction). You will be working on a full or part time basis, on a permanent contract and in return, you will receive a competitive salary of £41,616 per annum.

Who are we?

It is an exciting time for TPO, with additional funding enabling a significant expansion of our staff numbers from around 110 to 140 and adopting new ways of working to manage an increased demand for our service.

As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding and enforceable in court.

Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.

About the role of our Technical Pensions Specialists:

TPO’s Technical Pensions Specialists work as part of the in-house Legal Team, that acts as primary legal advisers to all staff including the Pensions Ombudsman and the Executive. You will work with another Technical Pension Specialist and have the opportunity to be involved in and develop your skills across a wide range of work.

Responsibilities of our Technical Pensions Specialists:

• Provide support and advice to colleagues in the organisation on technical and legislative issues which may arise on matters under investigation.
• Attend Casework Discussion Group meetings to answer any questions that Caseworkers may have.
• Contribute to the training of the Casework Teams by creating training packs and delivering training as and when needed.
• Contribute to maintaining up-to-date pensions knowledge by drafting a monthly Legal & Technical Update for all within The Pensions Ombudsman and drafting factsheets and guidance notes on agreed topics.
• Ensure that your professional and technical knowledge keeps abreast of changes.
• Meet technical representatives from stakeholder companies to form and maintain relationships to be able to exchange information.
• Summarise pensions industry consultations and draft responses where required.

Experience we’re looking for in our Technical Pensions Specialists:

• Working within the pensions industry sufficiently to develop both broad and in-depth knowledge of occupational and personal pension schemes.
• Providing technical advice to internal or external clients across a range of pensions issues taking into account relevant legislation, regulations and case law, ensuring advice is understandable.
• Drafting documents such as guidance notes, factsheets and advice notes for a range of audiences.
• Developing and delivering training on technical pensions issues.


• Hold, or be working towards, a professional pensions qualification.
We offer a range of benefits, including a defined benefit pension scheme, 27.5 days of annual leave and flexible working.

All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security

We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore this vacancy may be withdrawn at short notice.
TPO is a Disability Confident accredited employer.

If you feel that you have the skills and experience required to become one of our Technical Pensions Specialists, please click ‘apply’ today. We would love to hear from you!
Posted: 10/06/2022
Canary Wharf
Job type
£41,616 per annum
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