AI, cloud technology, data analytics and machine learning will all help engage people on pensions in the future, according to Atos.

The ideas are found in its paper Digital Vision For Life and Pensions, which explores opportunities and challenges for life and pensions providers on engagement.

Atos sees the pace at which providers provide tailored technologies as significant in determining how attractive their offering is to savers.

Atos UK & Ireland, senior executive vice president and CEO, Adrian Gregory, said: “As society changes, and people live and work in different ways, so too must the life and pensions sector change to provide more choice, information and flexibility for customers.”

Atos is already working with Aegon on a 15-year agreement to service and administer the company’s non-platform customers. It will work with the Aegon team to deliver operational and end-to-end customer service excellence for 1.4 million customers.

Aegon UK managing director, existing business, Dougy Grant, sees engagement as the biggest challenge facing the industry.

“Many people find pensions confusing and daunting and so building their trust and connecting with them in more meaningful ways to help them become more engaged is an important step in them making informed decisions,” he said. “While financial advisers do a very important job, online tools have a huge part to play in engaging with large numbers of customers.”

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