Consultancy firm Grant Thornton has been appointed to help assess the recovery plan for the Civil Service Pension Scheme (CSPS).

The administration of the CSPS was transferred from MyCSP to Capita in December 2025, although widespread issues led to members reporting difficulties with the online portal.

Capita and the Cabinet Office set out a recovery plan in late January 2026 amid a backlog of around 86,000 cases, but Capita missed the end-June recovery deadline, resulting in the government undertaking as assessment of the scheme’s administration.

Grant Thornton has been appointed to work on the recovery plan, with the firm set to assess Capita’s strategy to clear the pensions backlog and deliver the contracted service levels.

The consultancy firm has been appointed in addition the 140 HMRC staff who are working on the issues.

At a meeting with the Cabinet Office, the Public and Commercial Services Union (PCS) asked for arrangements to be able to consult with Grant Thornton, and for detailed terms of reference for its appointment.

The latest figures, published on 23 July 2026, showed there were 9,463 outstanding retirement quotes, as at 20 July, and 4,750 outstanding bereavement cases.

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