Investment in the rapid growth of artificial intelligence (AI) could create a skills gap unless it is matched by investment in the expertise of the professionals using it, Pensions Management Institute (PMI) chief strategy officer, Helen Forrest Hall, has warned.

At the PMI’s PensTech & Admin Summit 2026, Forrest Hall said the growing use of AI and automation in pensions was increasing the need for skilled professionals to challenge automated outputs, identify data gaps and remain accountable for decisions affecting members.

She explained that while technology can process information, identify patterns and automate tasks, it cannot replace professional judgement, accountability and experience.

She urged pension organisations to consider whether they have the skills, governance structures and future talent needed for the next decade.

Failing to match investment in technology with investment in professional expertise could create a skills gap that becomes harder to close.

Helen Forrest Hall said: “As technology becomes more sophisticated, the need for professional expertise becomes greater, not less.

“Technology investment without people investment creates risk. People investment without technology investment creates limitation. The future requires both.”

“Pensions professionals need greater expertise to oversee them, challenge them and use them responsibly. If we fail to build that capability now, the gap will become harder to close.”

She added: “The future of pensions will not be decided by technology alone. It will be decided by the people who know how to use that technology wisely, responsibly and effectively.”

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