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FCA consults on reporting of customer complaints


By Paige Perrin

The Financial Conduct Authority (FCA) has launched a consultation seeking views on proposals to improve the way regulated firms report customer complaints to the regulator, and the changes to the associated complaints reporting rules.

This consultation is aligned with its five-year strategy to become a smarter regulator, which the FCA said includes “simpler, more efficient and effective” data collection from those it regulates


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TPR calls for industry collaboration to solve UK’s ‘unfinished’ pension system

The Pensions Regulator (TPR) has called for industry collaboration to tackle the UK’s “unfinished” pension system, as it rolls out new regulatory approaches and support ahead of the delivery of upcoming legislative reforms in the Pension Schemes Bill

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DWP identifies over 12,000 state pension HRP underpayments

The Department for Work and Pensions (DWP) identified 12,379 underpayments between 8 January 2024, and 31 March 2025, totalling around £104m in arrears for those affected by Home Responsibilities Protection (HRP) State Pension underpayments

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Concerning lack of satisfaction among those transferring money from DB to DC

There is a “concerning” lack of satisfaction among DB pension members who transferred to DC schemes, with only 68 per cent happy with their decision over the past four years, according to Broadstone

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Royal London acquires UK-based asset manager Dalmore Capital

Royal London has agreed to acquire Dalmore Capital, a UK-based infrastructure asset manager, subject to regulatory approval

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Annuity rates setting ‘new highs’ in 2025

Returns available to pension savers through guaranteed income for life solutions have reached new highs in early 2025, according to data from Just Group

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NI LGPS appoints Isio as investment adviser

The Northern Ireland Local Government Pension Officers’ Superannuation Committee (NILGOSC) has appointed Isio as investment adviser, following a rigorous selection process conducted through the national Local Government Pension Schemes (LGPS) framework

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'Premature' DB scheme de-risking could cost UK economy 20 years of productive investment, research suggests

'Premature' de-risking of defined benefit (DB) pension schemes may be depriving the UK economy of over 20 years of productive investment, research from New Capital Consensus (NCC) has suggested
Over a third of DB schemes unsure how to use surplus amid record funding levels

More than four in five (86 per cent) defined benefit (DB) schemes are currently running at a surplus, though 36 per cent said they "need advice" on how to use it, according to research from LawDeb
Keeping track of the latest pensions dashboards connections

The number of pension providers and schemes that have completed their connection to the pensions dashboards ecosystem has continued to grow. Pensions Age brings you the latest updates...
'Unprecedented' number of employers switching to salary sacrifice pensions ahead of NIC hike

The upcoming increase in employer National Insurance contributions (NIC) has sparked a surge of interest in salary sacrifice, with analysis from Penfold revealing that interest in switching to its salary sacrifice pension solution jumped by 800 per cent year-on-year

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Black Brits expect longer retirement and higher pensions despite ethnicity pay gap

Black individuals in the UK expect to enjoy nearly five more years in retirement and receive £8,000 more in annual pension income than the UK average, despite facing a 14.8 per cent ethnicity pay gap, Barnett Waddingham research has revealed
M&S, SSE and Severn Trent reveal DB funding improvements in annual results

Marks and Spencer Group PLC (M&S), SSE and Severn Trent have published their annual results for the year ending March 2025, revealing funding improvements across their defined benefit (DB) pension schemes


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Pensions Age Winners Brochure

Highlights from the Pensions Age Awards 2025

A changing DC market

Aon DC senior partner and head of DC consulting, Ben Roe, speaks to Laura Blows about the latest changes and challenges within the DC sector

Market upheaval: time to consider short-dated bonds?

As market volatility persists, short-dated credit offers a compelling investment opportunity. Here’s why it might be worth considering.

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Shifting gears

As the pensions landscape consolidates and evolves, Paige Perrin examines how The Pensions Regulator is adapting its role by shifting toward a more ‘prudential’ style of regulation. But what does this mean for the industry, and how is it reshaping relationships between the regulators, pension schemes, and trustees?

Finally on target?

Callum Conway looks at why the freedom and choice reforms failed to close the pensions advice gap, and how targeted support might offer the solution

Getting to grips with the pension ethnicity gap

Pension engagement among non-white savers is still lagging, posing challenging questions for the industry to answer. As part of Pensions Age’s year-long focus on diversity, equity and inclusion (DEI), Jon Yarker finds out more

Getting entangled in sustainable investing red tape

UK pension schemes have a unique role to play in driving sustainable impact, but complex rules are slowing momentum

Eyes on the prize

Regulators and policymakers continue to consult on whether DC schemes provide value

for money to members. But is there a risk their good intentions will be overwhelmed by other

political priorities? David Adams reports

Thinking differently

As part of Pensions Age’s year-long special focus on diversity, equity and inclusion (DEI),

Laura Blows explores neurodiversity and the pensions workplace

The best laid plans?

The government has confirmed that it will share a pension reform roadmap, but exactly what should be at the top of this list? Sophie Smith reports

Building a buy-in

Skipton group pensions manager, Andy Cheetham, pulls back the curtain on the pension scheme’s recent journey to a full buy-in

From data to delivery

Pensions Age sits down with Pension Administration Standards Association (PASA) chair, David Fairs, to discuss his newly appointed role and to find out how the association is raising administration standards and tackling data and dashboards challenges head-on

Trump’s tariffs spark a closer look at Europe

Sandra Haurant considers how Trump’s tariffs may have shifted investor attitudes towards the

European equities market

Inherited problems

The government’s plans to include pensions in the scope of inheritance tax has generated concern about how its rules can be feasibly implemented within the pensions industry. Laura Blows finds out more

Turning back time

DB schemes are currently enjoying funding surpluses, but haven’t we been here before? Laura Blows considers the changes and challenges that have occurred since the previous era of DB surplus in the 1980s/1990s, and the lessons to be learnt from that time

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A changing DC market
In our latest Pensions Age video interview, Aon DC senior partner and head of DC consulting, Ben Roe, speaks to Laura Blows about the latest changes and challenges within the DC sector

Being retirement ready
Gavin Lewis, Head of UK and Ireland Institutional at BlackRock, talks to Francesca Fabrizi about the BlackRock 2024 UK Read on Retirement report, 'Ready or not. How are we feeling about retirement?’

The role of CDC
In the latest Pensions Age podcast, Laura Blows speaks to TPT Retirement Solutions Chief Client Strategy Officer, Andy O’Regan, about the role of collective DC (CDC) within the UK pensions space
Keeping on track
In the latest Pensions Age podcast, Sophie Smith talks to Pensions Dashboards Programme (PDP) principal, Chris Curry, about the latest pensions dashboards developments, and the work still needed to stay on track

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