Over a third (39 per cent) of attendees at a recent Society of Pension Professionals (SPP) webinar said the capacity to handle the volume of queries was currently their biggest concern with pensions dashboards.

Data was the next-highest concern among respondents (19 per cent), followed by inaccurate value data, chosen by 12 per cent.

The webinar poll also found that over three-quarters (84 per cent) of attendees felt confident their data was either clean enough to give members access to it via pensions dashboards (55 per cent) or that they had a plan for this in 2026 (29 per cent).

Only six per cent said their data was not ready and that they did not have a data cleansing plan.

Chairing the event, SPP member and senior partner at Aon, Lynda Whitney, commented: “It's great to see the significant progress schemes have made in connecting to pensions dashboards, and the level of engagement across the industry.

But she added that the polling revealed important challenges remain.

"In particular, concerns around managing potential query volumes and ensuring the accuracy and completeness of member data show that schemes are rightly focused on delivering a reliable experience.

“Building confidence in the data that underpins dashboards will be vital for their success, and it’s encouraging that many schemes either feel ready or have clear plans in place to reach that position over the coming year.”

The SPP webinar – attended by around 250 pension professionals – was held at a time when many pension schemes had already connected to the ecosystem, and many more were preparing to do so ahead of the 31 October 2026 deadline.

In addition to Aon, speakers included representatives from the Money and Pensions Service and The Pensions Regulator.

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