The Department for Work and Pensions (DWP) has announced that over 10,000 people have boosted their state pension by making extra payments towards their national insurance (NI).
According to an update from the DWP, around 3.7 million people have used its new digital service, launched in April 2024, which enables people to check if they have gaps in their NI record, calculate if making a payment would increase their state pension, and then make a payment.
More than 10,000 payments worth £12.5m have been made through the new service, and 51 per cent of customers topped up one year of their NI record, with the average online payment being £1,193.
The largest weekly state pension increase was as high as £107.44.
People have until 5 April 2025 to maximise their state pension by making voluntary NI contributions to fill any gaps in their NI record between 6 April 2006 and 5 April 2018.
Given this, Pensions Minister, Emma Reynolds, encouraged others to use the service before the deadline passes, emphasising that "we want pensioners of today and tomorrow to enjoy the dignity and support they deserve in retirement".
"That's why I urge everyone to check if they could benefit by filling gaps before the deadline passes," she continued Using our online tool means only a few clicks could make a huge difference to your future."
Quilter retirement specialist, Kirsty Anderson, also highlighted the data as evidence of the industry's "concerted campaign" to highlight the service's benefits.
“The government's data shows that just over half of users topped up a single year, indicating that many are using the service for small, targeted adjustments to their NI record,” Anderson continued.
“This reflects a growing awareness of the importance of plugging minor gaps to ensure full state pension eligibility."
However, Anderson warned that topping up NI payments is not universally beneficial.
"It's essential for individuals to consider their personal circumstances carefully. While HM Revenue & Customs (HMRC) have made the process more accessible, people should still seek tailored advice by contacting the future pension centre to confirm that voluntary contributions will yield the expected benefits.
“Ultimately, while the new service represents a significant step forward in accessibility, individuals must make informed decisions to ensure these payments effectively enhance their retirement income."
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